All sales are final. Be sure to know your head size before making any purchase, we are not responsible for you not ordering the correct head size. If you are unsure about your head measurements, check out our FAQ page and review "How do I know my head size?". We do not accept any returns or exchanges. Due to processing and shipping, when placing a custom pre-order, please be advised that all sales are final! We do not give refunds unless it is on our behalf.